Privacy policy

Last updated: May 2026

DartCraft is committed to handling your personal information responsibly and in accordance with the Australian Privacy Act 1988. This policy explains what information we collect, why we collect it, and how it is used.

1. Information we collect

When you place an order, we collect the following information:

• Your name, email address, and phone number
• Your shipping address (street, suburb, state, postcode)
• Any notes you provide at checkout
• Order details including the product purchased and amount paid

We do not collect or store your payment card details. Payment is processed directly by Stripe, a PCI-DSS compliant payment provider. DartCraft only receives confirmation that payment was successful.

2. How we use your information

Your information is used solely for the purpose of fulfilling your order:

• To confirm your order and send you a confirmation email
• To ship your order to the address you provide
• To send a shipping notification when your order is dispatched
• To contact you if there is an issue with your order

We do not use your information for marketing purposes, and we will not send you unsolicited emails beyond those directly related to your order.

3. Third-party services

DartCraft uses the following third-party services to operate:

• Stripe — processes payments securely. Your card details are handled entirely by Stripe and are never seen or stored by DartCraft. Stripe's privacy policy applies to data collected by Stripe.
• Resend — sends transactional emails (order confirmation, shipping notification). Your name and email address are passed to Resend for this purpose only.

We do not sell, rent, or share your personal information with any other third parties.

4. Data storage and security

Order information is stored on our server for the purpose of order management and fulfilment. We take reasonable steps to protect this information from unauthorised access. Payment data is never stored on our servers.

DartCraft does not use cookies for tracking or advertising purposes. The website does not use analytics or third-party tracking scripts.

5. Data retention

We retain order records for a reasonable period for the purposes of customer service, warranty, and legal compliance. If you would like your data removed, please contact us and we will action your request where it is reasonable to do so.

6. Your rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Make a complaint if you believe your privacy has been breached

To exercise any of these rights, contact us at [email protected].

7. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Privacy questions or concerns? Email [email protected]